Privacy Policy

Last updated: January 2025

1. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Company information and job title
• Payment information (processed securely by third-party processors)
• Communication preferences
• Information provided in forms, surveys, or customer support interactions

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Geographic location (approximate)

2. How We Use Your Information

We use your information to:

• Process orders and provide customer service
• Send product information and quotations
• Provide technical support and warranty services
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

• Payment processors for transaction processing
• Shipping companies for order fulfillment
• Email service providers for communications
• Website hosting and analytics providers

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure user safety and prevent fraud

4. Data Security

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and employee training
• Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Third-Party Services

Our website may contain links to third-party websites or use third-party services:

• Google Analytics for website analytics
• Payment processors (PayPal, Stripe, etc.)
• Social media platforms
• Customer support tools

These services have their own privacy policies, which we encourage you to review.

7. Data Retention

We retain your information for as long as necessary to:

• Provide services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements

Customer account information is retained for 7 years after account closure. Marketing communications can be opted out of at any time.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Marketing Communications

We may send you marketing communications about our products and services. You can:

• Opt out using the unsubscribe link in emails
• Contact us directly to update preferences
• Manage preferences in your account settings

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Updating the "last updated" date

13. Contact Us

If you have questions about this privacy policy or your personal data, please contact us: