Terms of Service

Company and scope

FirstAED is operated by Laputa (Medical Supplies) Limited at the address shown below. These terms apply to use of this website and enquiries about our products and services. Confirmed orders are also subject to the written quotation and order confirmation.

Product information and quotations

The website is a quotation catalogue. An enquiry does not create a confirmed order. We will confirm the exact model, language, accessories, availability, price and applicable warranty in writing before accepting an order. Prices and delivery charges are in Hong Kong dollars unless expressly stated otherwise.

Please check compatibility before ordering accessories or consumables. Product options and manufacturer specifications may vary by model and market. Website information does not replace the manufacturer’s instructions for the exact product supplied.

Payment and order confirmation

Payment instructions and any agreed services will be stated in your quotation or invoice. If we identify a material pricing, stock or specification error, we will contact you to agree the correct details before proceeding.

Shipping and delivery

Hong Kong delivery is free on orders of HK$400 or above. Orders below HK$400 have an HK$80 delivery fee. Delivery normally takes 1–3 working days; in-stock orders are usually dispatched within 1 working day after confirmation and payment. Working days exclude Saturdays, Sundays and Hong Kong public holidays. Any different lead time will be confirmed before order acceptance.

Returns, defects and warranty

We do not accept change-of-mind returns, exchanges or refunds. If goods are damaged, defective, not as described or not fit for their agreed purpose, contact us so that we can assess and arrange an appropriate remedy in accordance with applicable law. Warranty coverage is specific to the product and the terms confirmed for your purchase.

Safe use

Follow the manufacturer’s instructions, warnings and maintenance requirements. Training and demonstration products must not be used to provide patient treatment. This website provides product information and is not an emergency response service.

Privacy and website use

Our Privacy Policy explains how we handle personal information. Please provide accurate details, use the website lawfully and respect the intellectual property rights of FirstAED, manufacturers and other rights holders.

Hong Kong law and statutory rights

These terms are governed by Hong Kong law. Nothing in these terms excludes or limits any right, remedy or liability that cannot lawfully be excluded or limited. Changes to website terms do not retrospectively change an already confirmed order.