Returns & Defective Goods

No change-of-mind returns

We do not accept returns, exchanges or refunds for a change of mind, an incorrect selection by the customer, or goods that are no longer required. Please confirm the model, compatibility and specifications before ordering.

Damaged or defective goods

If a product arrives damaged or is defective, contact us as soon as reasonably possible with your order reference, a description of the problem, and photographs where available. We will assess the issue and arrange the appropriate remedy, such as repair, replacement or refund, in accordance with your applicable legal rights.

Please contact us before sending an item back so we can confirm the return address and shipping arrangements. Keep the packaging and proof of purchase where possible. Do not use a damaged medical device.

Your statutory rights

This policy does not exclude or restrict rights or remedies that cannot lawfully be excluded under Hong Kong law, including rights relating to goods that are defective, not as described or not fit for their agreed purpose.