Privacy Policy

Who handles your information

Laputa (Medical Supplies) Limited operates FirstAED and handles personal information submitted through this website. Contact details for data access and correction requests are provided below.

Information you provide

When you submit an enquiry or quotation request, we collect the contact details, organisation details, product requirements and message you provide. Required fields are marked on the form; if you leave them blank, we may be unable to respond or prepare a quotation. Other fields are optional.

How information is used and shared

We use this information to respond to enquiries, prepare quotations, fulfil confirmed orders, arrange delivery and provide after-sales support. We may share the necessary information with hosting and email providers, couriers, payment providers and relevant suppliers or service partners for those purposes, or where required by law.

Submitting an enquiry does not subscribe you to marketing messages. Your personal information will not be used for direct marketing without the consent required by applicable law.

Website, cookies and external services

The website and hosting services may record technical information such as IP address, browser details and access logs. Cookies support functions such as language selection and account sessions. Where analytics is enabled, it may collect information about website use. You can manage cookies in your browser, though some functions may be affected.

Fonts, icons and other resources may load from external providers. Links to WhatsApp and other third-party websites take you to services with their own privacy policies.

Retention and protection

We retain information only as long as needed for the purposes for which it was collected and applicable legal requirements. We take reasonably practicable steps to protect personal information against unauthorised access, loss or misuse.

Access, correction and enquiries

You may request access to or correction of your personal data under Hong Kong’s Personal Data (Privacy) Ordinance. Contact us by email or post at the details below, describing your request. We may need to verify your identity before responding.